FAQ'S

Frequently Asked Questions

Welcome to Gardenials. Here you'll find answers to some of the most common questions about our products, orders, shipping, returns, and customer support.

If you can't find the answer you're looking for, we're always happy to help.

1. About Gardenials

What is Gardenials?

Gardenials is an online home and garden store offering a carefully selected collection of products designed to bring beauty, comfort, and character to your everyday spaces.

Where is Gardenials located?

Gardenials is operated by HOMEGARDEN GROUP LLC, based in St. Petersburg, Florida, United States.

Our business address is:

7901 4TH ST N
STE #300
ST. PETERSBURG, FL 33702
United States

2. Products

What types of products do you sell?

We offer a growing selection of home and garden products chosen with a focus on design, functionality, and everyday living.

Our collection may change over time as we introduce new products and collections.

Are your products in stock?

Product availability is shown on each product page. Availability may change depending on demand and inventory.

If a product becomes unavailable after you place an order, we will contact you with appropriate options.

Will the product I receive look exactly like the photos?

We make every effort to display our products accurately. However, colors and appearance may vary slightly depending on your screen, lighting, or device settings.

3. Orders

How do I place an order?

Simply browse our collection, select the product you want, add it to your cart, and complete checkout.

You'll receive an order confirmation after your purchase has been successfully submitted.

Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible at support@gardenials.shop.

We will do our best to accommodate your request, but orders that have already entered processing or fulfillment may not be able to be changed or cancelled.

If an order has already shipped or been delivered, our standard return process will apply.

I didn't receive my order confirmation. What should I do?

First, check your spam or junk email folder.

If you still can't find it, contact us at support@gardenials.shop and provide the name and email address used when placing your order.

4. Shipping & Delivery

Where do you ship?

Gardenials currently ships to the United States only.

How much does shipping cost?

Standard Shipping is FREE on eligible orders.

How long does delivery take?

Our estimated total delivery time is 2–4 business days, including order handling and carrier transit.

Delivery estimates are not guaranteed and may occasionally be affected by circumstances outside our control, such as carrier delays, severe weather, transportation disruptions, or other unforeseen events.

Will I receive tracking information?

When tracking is available for your order, tracking information will be provided so you can follow your shipment.

What if I entered the wrong shipping address?

Please contact us as soon as possible if you notice an incorrect shipping address.

If your order has not yet entered processing, we may be able to update the address. Once an order has been processed or shipped, changes may no longer be possible.

Customers are responsible for providing an accurate and complete delivery address.

What should I do if my package is damaged, missing, or I received the wrong item?

Please contact us at support@gardenials.shop as soon as possible with your order number and details of the issue.

We'll review the situation and help determine the appropriate next steps.

5. Returns & Refunds

What is your return policy?

We offer free returns within 60 days of successful delivery, subject to the conditions of our Return & Refund Policy.

Is return shipping free?

Yes. Eligible returns are provided with free return shipping.

What condition must an item be in to qualify for a return?

Items should be returned unused and in their original condition, preferably with the original packaging.

Additional conditions may apply as described in our Return & Refund Policy.

How will I receive my refund?

Approved refunds are issued to the original payment method used for the purchase.

The time required for the refund to appear may vary depending on your bank, card issuer, or payment provider.

Can I exchange an item?

If you would like a different item, size, or variation, please contact our support team.

Depending on availability, we may recommend returning the original item and placing a new order.

6. Payments

What payment methods do you accept?

We currently accept:

Credit and debit cards processed through Stripe
PayPal

Available payment methods are displayed during checkout.

Is my payment information secure?

Payments are processed through third-party payment providers that use security measures designed to protect payment information.

Gardenials does not directly store your complete payment card information on our website.

What currency are your prices displayed in?

Prices on Gardenials are displayed in U.S. Dollars (USD) unless otherwise stated.

7. Customer Support

How can I contact Gardenials?

You can contact our customer support team using the information below:

Email: support@gardenials.shop
Phone: +1 616-875-6355

Customer Service Hours:
Monday – Friday
9:00 AM – 5:00 PM

For order-related questions, please include your order number whenever possible.

How quickly will you respond?

We aim to respond to customer inquiries as quickly as possible during our customer service hours.

8. Still Have Questions?

We're here to help.

If your question isn't answered above, contact us at:

support@gardenials.shop

We'll be happy to assist you.

Gardenials
Operated by HOMEGARDEN GROUP LLC