Return & Refund Policy

Effective Date: September 5, 2026

At Gardenials, operated by HOMEGARDEN GROUP LLC, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we offer free returns within 60 days of the date your order is successfully delivered, subject to the conditions below.

1. Return Period

You may request a return within 60 calendar days from the date your order is marked as successfully delivered.

Returns requested after this 60-day period may not be accepted.

2. Return Conditions

To qualify for a return, the product should:

• Be unused and in its original condition.

• Be clean and free from damage caused after delivery.

• Include the original packaging, where reasonably possible.

• Include all accessories, components, and materials that came with the product, where applicable.

We understand that packaging may sometimes be difficult to preserve. Original packaging is therefore preferred, but its absence alone does not necessarily prevent a return if the product otherwise meets our return requirements.

3. Free Return Shipping

Gardenials provides free return shipping for eligible returns.

If you need to return an eligible product, contact us first at support@gardenials.shop. We will provide instructions for the return and, where applicable, a prepaid return shipping label.

Please do not send a product back to the mailing address without contacting us first, as this may delay the processing of your return.

4. How to Request a Return

To request a return, contact us at:

Email: support@gardenials.shop
Phone: +1 616-875-6355
Website: gardenials.shop

Please include your order number and a brief explanation of your return request.

Once your request is approved, we will provide the necessary return instructions.

5. Refunds

Once your returned product is received and inspected, we will process your eligible refund.

Approved refunds will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear in your account may depend on your bank, card issuer, or payment provider.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong product, please contact us as soon as reasonably possible at support@gardenials.shop.

Please provide your order number and, where appropriate, photographs or other information showing the issue. We will review the situation and provide an appropriate resolution.

7. Exchanges

If you would like a different product or variant, contact us at support@gardenials.shop. Depending on product availability and the circumstances of the request, we may process the request as a return followed by a new order.

8. Order Cancellation

You may contact us to request cancellation of an order. Because orders may enter processing or fulfillment shortly after being placed, we cannot guarantee that every cancellation request can be completed before shipment.

If an order has already been shipped, our standard return process may apply.

9. Refund Eligibility

We reserve the right to decline a return or refund when a product has been materially used, damaged after delivery, altered, or otherwise does not meet the return conditions described in this policy.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

10. Contact Information

Gardenials
Operated by HOMEGARDEN GROUP LLC

Website: gardenials.shop
Email: support@gardenials.shop
Phone: +1 616-875-6355

Mailing Address:
HOMEGARDEN GROUP LLC
7901 4TH ST N
STE #300
ST. PETERSBURG, FL 33702
United States