Terms of service
Terms of Service
Effective Date: September 5, 2026
Welcome to Gardenials, an online store operated by HOMEGARDEN GROUP LLC (“Gardenials,” “we,” “us,” or “our”).
These Terms of Service govern your use of gardenials.shop and your purchase of products through our website. By accessing or using our website, you agree to these Terms of Service.
Please read these terms carefully before using our website or placing an order.
1. About Gardenials
Gardenials is operated by:
HOMEGARDEN GROUP LLC
Mailing Address:
7901 4TH ST N
STE #300
ST. PETERSBURG, FL 33702
United States
Email: support@gardenials.shop
Phone: +1 616-875-6355
Website: gardenials.shop
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable to you.
If you are purchasing on behalf of another person or business, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, dimensions, specifications, colors, and other information displayed on our website are accurate.
However, actual product colors and appearance may vary depending on your device, display settings, lighting, manufacturing variations, or other factors.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
4. Product Availability
Product availability may change without notice.
We reserve the right to limit quantities, discontinue products, or refuse an order where necessary.
If a product becomes unavailable after you place an order, we may contact you regarding the situation and, where appropriate, provide a refund for the unavailable product.
5. Pricing
All prices displayed on our website are in U.S. dollars (USD) unless otherwise stated.
We reserve the right to change prices at any time before an order is accepted.
A pricing or listing error may occur despite our efforts to maintain accurate information. If an obvious pricing error affects an order, we may contact you before fulfillment and provide the option to confirm the order at the correct price or receive a full refund.
6. Orders
When you place an order through our website, you are making a request to purchase the selected products.
After placing an order, you may receive an order confirmation email. An order confirmation acknowledges that we have received your order but does not necessarily mean that the order has been finally accepted for fulfillment.
We reserve the right to refuse or cancel an order where reasonably necessary, including in cases involving suspected fraud, unauthorized activity, product availability issues, pricing errors, or other legitimate business reasons.
If we cancel an order after payment has been received, we will refund the amount paid for the cancelled order.
7. Payment
We accept payment methods made available at checkout, which may include credit and debit cards processed through Stripe and PayPal.
Payment must be successfully authorized before an order can be processed.
By submitting payment information, you confirm that you are authorized to use the selected payment method.
8. Shipping and Delivery
Gardenials currently ships orders to customers in the United States.
We offer free Standard Shipping on eligible orders.
Our current estimated delivery timeframe is approximately 2–4 business days, including order handling and transit, under normal circumstances.
Delivery estimates are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, severe weather, transportation disruptions, or other unforeseen events.
Once an order has been shipped, customers may receive tracking information where available.
9. Returns and Refunds
Gardenials offers free returns within 60 days from the date an order is successfully delivered, subject to our Return & Refund Policy.
Returned products should be unused and in their original condition. Original packaging is preferred where reasonably possible.
For complete information about eligibility, return instructions, and refunds, please review our Return & Refund Policy.
10. Order Cancellation
Customers may contact us to request cancellation of an order.
Because orders may enter processing or fulfillment shortly after being placed, we cannot guarantee that every cancellation request can be completed before shipment.
If an order has already been shipped or delivered, the applicable return process may apply instead.
11. Customer Accounts
If you create a customer account, you are responsible for maintaining the confidentiality of your account information and for activity occurring through your account.
You agree to provide accurate information and to notify us if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts where reasonably necessary to protect our website, customers, or business.
12. Acceptable Use
You agree not to use our website:
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For unlawful or fraudulent purposes.
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To interfere with the operation or security of the website.
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To attempt unauthorized access to systems or accounts.
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To submit false, misleading, or fraudulent information.
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To copy, reproduce, or exploit website content without permission.
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To engage in activity that could damage our website, business, or customers.
13. Intellectual Property
The Gardenials name, branding, website content, product presentation, text, graphics, images, logos, and other materials provided by or on behalf of Gardenials may be protected by intellectual property laws.
You may not reproduce, distribute, modify, publish, or commercially exploit our materials without prior written permission, except where permitted by applicable law.
14. Third-Party Services and Links
Our website may use or provide access to third-party services, including payment processors, shipping providers, analytics services, and other technology providers.
Third-party services are subject to their own terms and policies.
We are not responsible for the content, policies, availability, or practices of third-party websites or services that we do not control.
15. Website Availability
We make reasonable efforts to keep our website available and functioning, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available.
We may temporarily suspend or restrict access for maintenance, security, technical issues, updates, or other legitimate reasons.
16. Disclaimer
To the extent permitted by applicable law, our website and its content are provided on an “as available” basis.
We do not guarantee that the website or its content will always be accurate, complete, uninterrupted, or free from errors.
Nothing in these Terms removes or limits any consumer rights that cannot legally be excluded or limited under applicable law.
17. Limitation of Liability
To the maximum extent permitted by applicable law, Gardenials and HOMEGARDEN GROUP LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.
Nothing in these Terms limits liability where applicable law does not permit such limitation.
18. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless Gardenials and HOMEGARDEN GROUP LLC, and their applicable personnel and service providers, from claims, liabilities, damages, losses, and expenses arising from your unlawful use of the website, violation of these Terms, or infringement of another party's rights.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website, products, or legal requirements.
When we make changes, we will update the Effective Date at the beginning of these Terms.
Your continued use of the website after updated Terms are posted constitutes acceptance of the revised Terms to the extent permitted by applicable law.
20. Governing Law
These Terms are governed by the laws applicable to the operation of HOMEGARDEN GROUP LLC and the transaction, without limiting any mandatory consumer protections that may apply to customers under applicable law.
Any dispute will be handled in accordance with applicable law and the rights available to the parties.
21. Contact Us
If you have questions regarding these Terms of Service, please contact us:
Gardenials
Operated by HOMEGARDEN GROUP LLC
Email: support@gardenials.shop
Phone: +1 616-875-6355
Mailing Address:
HOMEGARDEN GROUP LLC
7901 4TH ST N
STE #300
ST. PETERSBURG, FL 33702
United States
Website: gardenials.shop