Privacy policy

Privacy Policy

Effective Date: September 5, 2026

Gardenials, operated by HOMEGARDEN GROUP LLC (“Gardenials,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you provide when you visit or make a purchase from gardenials.shop.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website or purchase our products.

1. Information We Collect

When you visit our website, create an account, place an order, contact us, or otherwise interact with Gardenials, we may collect information such as:

  • Your name

  • Billing and shipping address

  • Email address

  • Phone number

  • Order and purchase information

  • Payment and transaction information

  • Account information, if you create a customer account

  • Information you provide when contacting customer support

  • Device, browser, and website usage information

  • IP address and similar technical information

  • Information collected through cookies and similar technologies

We do not need or intentionally request sensitive personal information unless it is necessary for a specific service and permitted by applicable law.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments and refunds

  • Arrange shipping and delivery

  • Provide customer service and respond to inquiries

  • Communicate with you about your orders

  • Maintain and manage customer accounts

  • Improve our website, products, and services

  • Detect, prevent, and investigate fraud or unauthorized activity

  • Maintain website security

  • Comply with legal and regulatory obligations

  • Send marketing communications where permitted by law and where you have provided the appropriate consent

3. Payment Information

Payments made through our website are processed through third-party payment providers, which may include Stripe and PayPal.

We generally do not store your complete payment card number on our own systems. Payment information is handled by the applicable payment provider in accordance with its own privacy and security practices.

4. Cookies and Similar Technologies

We may use cookies and similar technologies to operate our website, remember preferences, understand how visitors use our website, improve functionality, and support marketing and analytics activities.

Some cookies may be placed by third-party services that provide analytics, advertising, payment, or other website functionality.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect some website functionality.

5. Information Sharing

We may share personal information with trusted service providers and business partners when necessary to operate our business and provide services to you.

These parties may include:

  • Payment processors

  • Shipping and fulfillment providers

  • E-commerce and website service providers

  • Analytics and technology providers

  • Customer service and communication providers

  • Fraud prevention and security providers

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect our rights, customers, property, or the security of our services.

We do not sell your personal information as a standalone product.

6. Third-Party Services

Our website may use third-party services to provide payment processing, shipping, analytics, advertising, customer support, and other functionality.

These third parties may process personal information according to their own privacy policies and terms.

7. Marketing Communications

Where permitted by applicable law, we may send promotional emails or other marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending important transactional messages, such as order confirmations, shipping updates, refund notifications, or customer-service communications.

8. Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill transactions, maintain appropriate business and financial records, resolve disputes, prevent fraud, comply with legal obligations, and enforce our agreements.

When personal information is no longer reasonably required, we may delete it or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Children's Privacy

Our website is not directed toward children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

11. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including rights to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Request information about how your personal information is used or shared

  • Opt out of certain marketing communications

  • Exercise other rights provided by applicable privacy laws

To make a privacy-related request, contact us using the information below.

We may need to verify your identity before completing certain requests.

12. United States Privacy Rights

Certain U.S. states provide residents with additional privacy rights. Where applicable, Gardenials will process privacy requests in accordance with the laws that apply to the individual and the circumstances.

If you believe you have a privacy right that applies to you, contact us and specify the nature of your request.

13. International Visitors

Although Gardenials currently sells products to customers in the United States, website visitors may access our website from other locations.

Where personal information is transferred or processed across jurisdictions, we take reasonable steps to handle that information in accordance with applicable privacy requirements.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or legal requirements.

When we make changes, we will update the Effective Date shown at the beginning of this policy.

We encourage you to review this Privacy Policy periodically.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise an applicable privacy right, contact us:

Gardenials
Operated by HOMEGARDEN GROUP LLC

Website: gardenials.shop
Email: support@gardenials.shop
Phone: +1 616-875-6355

Mailing Address:
HOMEGARDEN GROUP LLC
7901 4TH ST N
STE #300
ST. PETERSBURG, FL 33702
United States