Shipping Policy

Effective Date: September 5, 2026

At Gardenials, operated by HOMEGARDEN GROUP LLC, we aim to make shipping simple, transparent, and reliable.

This Shipping Policy explains where we ship, how orders are processed, and what you can expect regarding delivery.

1. Shipping Destination

Gardenials currently ships orders to customers within the United States only.

We do not currently offer shipping to destinations outside the United States.

2. Shipping Cost

We offer free Standard Shipping on eligible orders.

The applicable shipping cost, if any, will always be displayed during checkout before you complete your purchase.

3. Order Processing and Delivery Time

Our estimated total delivery timeframe is approximately:

2–4 business days

This timeframe includes both:

• Order handling/processing, and

• Carrier transit time

The delivery timeframe begins after the order has been successfully placed and may vary depending on the circumstances of the order and carrier service.

We make reasonable efforts to process and ship orders promptly.

4. Delivery Estimates

The 2–4 business-day timeframe is an estimate, not a guaranteed delivery date.

Occasionally, delivery may take longer because of circumstances outside our reasonable control, including:

• Carrier delays

• Severe weather

• Transportation disruptions

• Incorrect or incomplete delivery information

• Unexpected operational delays

• High shipping volumes

• Other unforeseen circumstances

If a significant shipping delay occurs, please contact us so that we can assist you.

5. Order Tracking

When tracking information is available, we may provide it to you by email after your order has been shipped.

Tracking information may take some time to become active after it is generated.

Once an order has been handed to the carrier, delivery timing may depend on the carrier's operations.

6. Delivery Address

Customers are responsible for providing an accurate and complete shipping address at checkout.

Please carefully review your address before submitting your order.

If you realize that you have entered an incorrect address, contact us as soon as possible at support@gardenials.shop.

We cannot guarantee that an address can be changed after an order has entered processing or fulfillment.

7. Failed or Unsuccessful Delivery

If a carrier is unable to deliver an order because of an incorrect address, insufficient address information, failure to collect the package, or another issue attributable to the recipient, please contact us.

We will review the circumstances and determine the appropriate resolution.

8. Lost, Damaged, or Incorrect Orders

If your order arrives damaged, appears to be lost, or you receive an incorrect product, please contact us at support@gardenials.shop.

Please provide your order number and, where appropriate, photographs or other relevant information so that we can investigate the issue and assist you.

9. Returns and Shipping

Gardenials offers free returns within 60 days from the date your order is successfully delivered, subject to the conditions described in our Return & Refund Policy.

For complete information about returns and refunds, please review our Return & Refund Policy.

10. Contact Us

If you have questions about shipping or delivery, please contact us:

Gardenials
Operated by HOMEGARDEN GROUP LLC

Email: support@gardenials.shop
Phone: +1 616-875-6355

Mailing Address:
HOMEGARDEN GROUP LLC
7901 4TH ST N
STE #300
ST. PETERSBURG, FL 33702
United States

Website: gardenials.shop